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CUSTOMER REVIEWS

Below is just a sampling of our reviews from around the web. You can find the original reviews along with many others here on Google, or also on Yelp, and even Facebook.

Taylor Holm
2 weeks ago
My car broke down in Allen, TX while I was there for work and these people were the nicest, most accommodating folks I’ve ever met. They truly went above and beyond to help me while in an unfamiliar area/state and made me feel safe. I truly with my whole heart thank yall and I recommend this shop to anyone needing repairs in the area, thank you!!😇🙏
Response from the owner:Taylor, thank you so much for taking the time to share this. We’re really glad we could help make a stressful situation feel a little easier, especially while you were far from home. It means a lot to know our team made you feel safe and taken care of. We appreciate the recommendation and are always here if you ever need us again.
Ross Miller
2 weeks ago
I like these guys so far! They've worked on my '13 Toyota Avalon (weird clicking/clanking sound from under the hood somewhere, turned out to be some gizmo gone bad in the steering column) and my '12 Audi A6 (engine light on, turned out to be a sender from the water pump gone bad). I like how they present the photos of what they've seen, make recommendations by degrees of urgency, and don't try to add a bunch of extra services.
denise watson
2 weeks ago
EBA knows everything about automobiles! Highly recommend them. They figured out and solved my problem with my 2018 Escalade. They are trustworthy, knowledgeable and very professional. Their prices are fair and reasonable and I will only do business with these guys. Thank you Jose and Ivan!
Bob
3 weeks ago
Couldn't recommend them more highly. Fair and to the point. I had gone to another shop in Allen that had a Hawaiian name and attempted to rip me off $2700 for a catalytic converter without diagnosing root cause. Called Jose for a second opinion. His shop followed the proper process for diagnosing and determined the correct root cause. Saved me $2,000. A honest and to the point shop. Highly recommended.
Ricky Rios
4 weeks ago
I highly recommend EBA Automotive Repair. They are trustworthy, professional, and easy to work with when it comes to getting your vehicle repaired. I especially appreciated working with their service advisor, Jose. He made me feel comfortable throughout the repair process, communicated clearly, and made sure I understood what was being done to my vehicle. It’s not always easy to find an auto repair shop you feel you can trust, but I had a very positive experience with EBA Automotive Repair and would definitely recommend them to others.
Alexander Kontakos
2 months ago
I had a good experience with the mechanics at EBA, my truck was fixed and has never driven better. My only complaint would be communication, I was told a few times I'd get an update call but wouldn't received it when I was told I would, that aside it was good work at a fair price
Response from the owner:Glad to hear the truck is running better than ever and that our mechanics took good care of it. We do hear you on the communication, and that’s on us — we’ll work harder to keep those update calls right on time. Fair price and solid work is what we aim for, so it means a lot that we hit the mark for you.
Maria Barnett
2 months ago
Great auto shop. I needed some routine maintenance for my Honda hrv that Jose was able to help me with. EBA is honest and provides fair pricing. They also have a nice waiting room if you want to wait.
Daniela Konecny
2 months ago
This place is great! They are always able to fix whatever I have going on with our cars in a timely manner. They are not pushy, but kind and professional.
Corina Ramos
2 months ago
Gracias EBA Automotive Repair por ofrecer excelente servicio a la comunidad por mas de 12 años y al mismo tiempo comprometerse a apoyar diversas causas sociales y fortalcer a la comunidad neurodivergente. Muchas gracias, Dios les bendiga siempre.
Warren Schulz
2 months ago
This is an excellent car repair shop. They are full of integrity and provide a very good value when it's time to get your car repaired. Give them a try.
Charmaine Brink
2 months ago
Jose is just the best and always takes care of my automotive needs. Thank you!
Sylvia WilliMs
2 months ago
Work is exceptional, good price, professional, good quality and service. Thanks
Richard Sherard
2 months ago
Very thorough inspection. Identified trouble points. Repaired in timely manner. Very courteous folks.
Mark Sustaire
3 months ago
Great service and quality.
Response from the owner:It is fantastic to hear that you were satisfied with the quality of our work. Providing honest, reliable service is our top priority, and we look forward to assisting you again.
Mariah Russick
3 months ago
Best experience we’ve ever had with an automotive repair shop! Kenny and Jose went above and beyond to help us get our truck up and running while we were out of town. They were honest, trustworthy, and incredibly helpful throughout the whole process. They weren’t able to replicate the issue with our truck, so no repairs were done, but they gave us great advice and helped us navigate what was going on. I especially appreciated that they chose not to recommend repairs when they weren’t 100% sure they would actually solve the problem. I honestly think other repair shops could have taken advantage of our situation, especially since we were traveling and needed to get home. If we lived in the area, EBA would absolutely be our new go-to shop. We’re so glad we found them while we were out of town! And by the way, our truck almost made it home! It broke down about a mile from our house, so we let it cool down like you suggested, tried again, and thankfully made it all the way home. Thank you again for all your help!
Response from the owner:Mariah Russick, we are so glad you safely made it home! Kenny and Jose will be thrilled to hear their honest advice helped you navigate your journey. Safe travels always.
Kendi Olmsted
3 months ago
The service and customer service at EBA is top notch. Not only can you trust their work performed but you can trust them period. It is hard to find a service that has integrity. But EBA Automotive Repair is one of those places. I have referred several people to them because of that fact! The work quamity and customer service is second to none. I am so blessed to call them my automotive repair service/family!
Response from the owner:We truly appreciate you sharing your experience with EBA Automotive Repair, Kendi. It's rewarding to know that our integrity and quality of work have made such a positive impact. We're honored you feel like family and trust us with your vehicle needs.
Jose Moreno
3 months ago
Honest and reliable service with guarantees.
Response from the owner:We appreciate your positive feedback, Jose! Providing honest and reliable service is our priority, and we're glad to know we’ve met your expectations. Looking forward to serving you again!
Bryan Agurto
3 months ago
Very good
Response from the owner:We appreciate your positive feedback, Bryan! It’s great to hear that you had a very good experience with us. We look forward to serving you again soon!
Jesus Barrera
3 months ago
Friendly and reasonable service, I have relied on these guys to make sure my cars are running in top shape condition for many years and will continue to use them for my car's maintenance and repairs.
Response from the owner:Thank you for giving us a review Jesus!
Braylee Davis
3 months ago
UPDATED: Manager reached out to me explaining some of the information was misconstrued by the phone rep, and because of this they adjusted my bill and went over with me what was done, the fact that he took the time to reach back out and correct the situation in a calm a polite manner made me update this to a 4 star review. I will give them another chance because my friends did have a great experience. Past: I brought my car in for a check engine light diagnostic, which was quoted at around $160. I was fine with that. After a few days, I got a call saying I had to agree to pay almost double—around $320—before they would even begin working on it because they thought the issue might be more involved than a standard diagnostic. I agreed, but instead of properly diagnosing the problem, they jumped to the conclusion that I needed a whole new engine. 😂 Then they had the audacity to ask for another $660 just to actually start investigating the issue instead of relying on what the scan tool showed. Based on my experience, I wouldn’t recommend this place. The constant price increases and jumping to conclusions without a thorough diagnosis made me lose confidence in their service. Save yourself the frustration and take your car somewhere else. 😊
Response from the owner:We appreciate your updated review, Braylee. It's great to hear that the manager took the time to address your concerns and adjust your bill. We're committed to improving our service and look forward to welcoming you back.
Ferris Patterson
3 months ago
They was very professional and knowledgeable
Response from the owner:We appreciate your feedback, Ferris! Our team strives to provide professional and knowledgeable service, so it's great to hear that you had a positive experience. We look forward to assisting you again!
Patrick Hourigan
3 months ago
Professional, detail pics of issues prior to work. Fast service. Clean shop. Recommended I go to dealer on a/c issue because they found a recall on it. Had one recurring issue dealer couldn’t fix that they resolved! Kudos!
Response from the owner:Thank you for the review Patrick!
Katherin Crown
3 months ago
Excelente servicio, muy profesionales, sin duda alguna utilizare sus servicios en caso de requerirlos en un futuro. Gracias!
Response from the owner:We appreciate your wonderful feedback, Katherin! It’s great to hear you found our service professional. We look forward to assisting you again whenever you need us in the future. Thank you!
Alan Bayle
3 months ago
Love working with E.B.A. Service is spectacular!!!
Response from the owner:Thank you for the love Alan!